Frequently Asked Questions

At Sub-Zero Systems, we offer a wide range of products including CPUs, GPUs, motherboards, RAM, SSDs, power supplies, PC cases, coolers, peripherals (keyboards, mice, headsets), monitors, network supplies, and UPS units. We also offer pre-built and fully custom-assembled PCs for all budgets.

You can place an order directly through our website — browse the shop, add items to your cart, and proceed to checkout. You can also message us on our Facebook page for custom build inquiries or bulk orders. For walk-in purchases, visit our physical store in Caloocan.

Yes! We deliver small computer parts and peripherals nationwide via third-party couriers. For custom-built PCs, we primarily service Metro Manila and nearby provinces to ensure builds arrive safely. Shipping fees and timelines vary by location and courier.

We accept cash (in-store), GCash, Maya, bank transfers (BDO, BPI, UnionBank), and debit/credit cards. Installment options are available via Skyro, Salmon, and BDO credit cards. Payment details are shown at checkout.

Warranty claims may be filed at any time during the applicable warranty period. Keep your proof of purchase or warranty slip, and ensure the item is in good, unmodified condition. Transit-damage claims may require original packaging and an unboxing video for courier review.

Warranty periods vary by product category. Core components (CPU, GPU, RAM, SSD, MOBO) carry a 1-year store warranty. Peripherals range from 1 month to 1 year depending on brand. PC cases and chassis fans cover 1 month. Full details are in our Warranty Policy.

Absolutely. Our team designs and assembles custom PCs tailored to your performance requirements and budget — from budget gaming rigs to high-end workstations. You can also use our AI PC Builder tool on the website to generate a recommended build based on your budget.

Yes! Visit us at 1118 Guyabano St. Area D, Camarin, Caloocan City. We are open Monday through Saturday, 12:00 PM to 8:00 PM. Our store is closed on Sundays and public holidays.

Yes — our team can validate component compatibility before you purchase. You can use our AI PC Builder on the website for instant compatibility checking, or message us directly with your parts list for a manual review.

Yes. Installment plans are available through Skyro, Salmon, and BDO credit cards. Terms and eligibility depend on the issuing provider. Please check at checkout or contact us for more details.