Effective Date: July 13, 2026. This Warranty Policy governs all hardware components purchased from Sub-Zero Systems. By completing a purchase, you agree to these terms. Warranty is limited to manufacturing defects only. We do not provide warranty for items damaged during shipment or transit.
Warranty Overview
All products (unless specified otherwise) are covered by a 1-year limited store warranty against factory and manufacturing defects. Proof of purchase is required for all warranty claims.
This warranty is transferable when the claimant provides valid proof of purchase and the item is in good, unmodified condition. The warranty slip or other proof of purchase must be presented with the item when filing a claim.
Coverage
Manufacturing Defects
Duration
Up to 1 Year
Transferable
Yes — Proof of Purchase Required
Warranty Periods
| Category | Duration |
|---|---|
| Core Components (CPU, GPU, RAM, SSD, MOBO) | 1 Year |
| Second-Hand / Used / Open-Box / As-Is Items | No Warranty |
| Monitors & Displays | 1 Year |
| CPU Coolers (Air / AIO) & UPS | 1 Year |
| Power Supply Units (PSU) | 1 Year |
| Peripherals (Keyboard, Mouse, Headsets) | 1 Month – 1 Year |
| PC Cases & Chassis Fans | 1 Month |
| AVR (Automatic Voltage Regulator) | 1 Month |
Shipping & Transit Disclaimer
Strict Policy: Sub-Zero Systems does not provide warranty for items damaged during shipment or transit. All products are confirmed in perfect physical condition before courier handover.
Shipping Delays: Sub-Zero Systems shall not be held liable for delivery delays. Timelines are managed exclusively by third-party logistics providers.
Tip: Record a continuous, unedited unboxing video for protection when filing claims against couriers for transit damage.
What Is Not Covered
The following are explicitly excluded from our warranty coverage:
- Physical damage (cracks, dents, bent CPU pins, liquid damage)
- Electrical damage (burn marks, scorched circuits) due to power surges
- Software issues, OS corruption, or BIOS flashing failures
- Incompatibility issues due to user-selected components
- Normal wear and tear or cosmetic degradation over time
- Transit and shipping damage (all items are inspected before handover)
Void Conditions
The following will immediately and permanently void your warranty:
Replacement Policy
If an item is confirmed defective and a direct replacement is unavailable, Sub-Zero Systems reserves the right to offer:
No Monetary Refunds: We do not issue cash or monetary refunds under any circumstance. All claims are settled through exact replacement, equivalent substitute, or store credit valid for 1 year.
Exact Replacement
Same model, subject to stock availability.
Equivalent Substitute
Alternative model of equal or greater value.
Store Credit
Based on current market or purchase price — whichever is lower.
Limitation of Liability
Sub-Zero Systems is not liable for data loss, business interruption, or damage to other components caused by a faulty part. Our maximum liability is limited to the original purchase price of the defective item.
Always backup your data before sending hardware for service.
File a Warranty Claim
To initiate a warranty claim, contact our technical team at any time during the applicable warranty period. Please have your proof of purchase or warranty slip ready. The item must be in good, unmodified condition and may be inspected to confirm that the issue is covered by this policy.