Welcome to Sub-Zero Systems. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit sub-zerosystems.com and make purchases from our store.
Information We Collect
- Personal Information: Name, email address, phone number, shipping address, and billing address collected when you create an account, place an order, or contact us.
- Payment Information: Payment data including transaction references — all sensitive payment processing is handled by third-party payment processors. We do not store raw card data.
- Usage Data: Browser type, IP address, pages visited, and referring URLs collected automatically for site analytics and security.
- Communications: Records of messages you send us via email, contact forms, or social media for support and quality assurance.
- Warranty Claims: The product, receipt, serial-number, issue, and contact details you submit when requesting warranty assistance. We use this information to review the request, contact you, and administer any resulting RMA or warranty service.
- Wishlist & Restock Alerts: Products you save to your signed-in wishlist and your notification preference. When you enable restock alerts, we use your account email to notify you after an explicit internal stock-entry restock.
How We Use Your Information
Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These include SSL encryption, access controls, and regular security assessments.
⚠ Please be aware that no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we need to collect personal information from a child, we will seek explicit consent from a parent or guardian prior to collection.
If you believe your child has provided us with personal information without consent, please contact us immediately at support@sub-zerosystems.com and we will take appropriate steps to delete that information.
Your Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data under certain conditions.
Right to Object
Object to the processing of your data for marketing purposes.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Complain
File a complaint with the National Privacy Commission.
To exercise any of these rights, contact us at support@sub-zerosystems.com.
Third-Party Links
Our site may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by sending a notice to your registered email address or by placing a prominent notice on our site. Continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, data access requests, or concerns about this policy, please reach out to us: