This Warranty Policy governs eligible brand-new hardware components purchased from Sub-Zero Systems. By completing a purchase, you agree to these terms. Warranty is limited to manufacturing defects only. Second-hand, pre-owned, used, open-box, refurbished, trade-in, consignment, or as-is items are sold strictly as-is and carry no store warranty. We do not provide warranty for items damaged during shipment or transit.
01 · Warranty Overview
Eligible brand-new products, unless specified otherwise, are covered by a 1-year limited store warranty against factory defects. Proof of purchase is required for all claims. This warranty is non-transferable and applies only to the original purchaser.
02 · Second-Hand / Used Items
All second-hand, pre-owned, used, open-box, refurbished, trade-in, consignment, or as-is items are sold strictly as-is and do not carry any store warranty from Sub-Zero Systems. No warranty claim, replacement, exchange, repair coverage, or service warranty will be accepted after purchase for second-hand items. Customers are encouraged to inspect and test all second-hand items before completing the purchase.
03 · Warranty Periods
| Category | Duration |
|---|---|
| Core Components (CPU, GPU, RAM, SSD, MOBO) | 1 Year |
| Monitors & Displays | 1 Year |
| CPU Coolers (Air / AIO) & UPS | 1 Year |
| Peripherals (Keyboard, Mouse, Headsets) | 1 Month – 1 Year (Brand Dependent) |
| AVR (Automatic Voltage Regulator) | 1 Month |
| PC Cases & Chassis Fans | 1 Month |
| Second-Hand / Used / As-Is Items | No Warranty |
04 · Shipping & Transit Disclaimer
Strict Policy: Sub-Zero Systems does not provide warranty for items damaged during shipment or transit. All products are confirmed in perfect physical condition before courier turnover.
Shipment Delays: Sub-Zero Systems shall not be held liable for delivery delays. Timelines are managed exclusively by third-party logistics providers.
Record a continuous, unedited unboxing video for protection when filing claims against couriers.
05 · What Is Not Covered
- Physical damage (cracks, dents, bent CPU pins, liquid damage).
- Electrical damage (burn marks, scorched circuits) due to power surges.
- Software issues, OS corruption, or BIOS flashing failures.
- Incompatibility issues due to user-selected components.
- Normal wear and tear or cosmetic degradation.
06 · Void Conditions
- Removal of warranty stickers or serial number labels.
- Physical tampering or attempted self-repair/modification.
- Using components beyond manufacturer-rated specifications (excessive overclocking).
- Neglect, improper installation, or use in unsuitable environments.
07 · Replacement Policy
If an item is confirmed defective and a replacement is unavailable, Sub-Zero Systems reserves the right to offer an alternative model of equal value or store credit based on current market value or purchase price, whichever is lower.
08 · Limitation of Liability
Sub-Zero Systems is not liable for data loss, business interruption, or damage to other components caused by a faulty part. Always back up your data before service.
Support Contact
To initiate a warranty claim, please contact our technical team:
support@sub-zerosystems.com
1118 Guyabano St. Brgy 178, Caloocan City, Philippines
+63 977 013 0555